Key Questions/Themes: What behaviors currently inhibit innovations that need to be ‘unlearned’ and what new behaviors need to be supported or encouraged? How can ‘triggers’ and/or the physical environment be leveraged to reinforce behavioral change? How can we engage early adopters in making the innovation their own? And then, foster to go viral? Summary of Session Content Janet Pogue is a Principal in Gensler’s Washington D.C. office. She co-leads the firm’s Workplace Practice and is a frequent writer and speaker on the critical issues affecting the design of high performing work environments. In this session, she shared on her views...