What can leaders do to effectively manage diverse teams? If a diverse team is functioning well, what can a leader do to encourage the teams’ continued progress? Or conversely, if a diverse team is embroiled in conflict, how can a leader intervene in order to turn things around? Essentially, which competencies do leaders need in order to adapt and appropriately respond to their teams’ needs?

Curiosity is a great source of new ideas, a great source of finding these patterns – and yet the majority of people don’t feel like they have permission to be curious at work. Spencer and his colleagues spent six months creating a new set of measures to assess curiosity. During this process, he and his colleagues identified that there are different types of curiosity. There is productive curiosity – where someone is actively investigating problems that are associated with the work that they’re doing. And unproductive curiosity, where someone is taking a break at work to look at something else – usually sports or social media related and doesn’t have anything to do with work. These two types have different consequences.