Marga Biller

The Confidence Trap: Why AI -Ready Organizations need to Reward Judgment Over Persuasion

by Marga Biller
Comment March 25, 2026

Persuasiveness and accuracy are now diverging. We're entering an era of "confident wrongness " - outputs that are convincingly wrong. The organizations that will be most resilient are those that build muscle in AI-human partnership. Not AI replacing humans. Humans validating, questioning, and choosing wisely with AI. Your competitive advantage isn’t the AI. It’s the judgment behind the decision you make with it.
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Test the LILA AI Assitant – Please do not share

by Marga Biller
Comment March 10, 2026

We would appreciate your feedback on the LILA AI Assitant. This link will only be available for a limited time so we can continue to improve LILA bot's performance. Once you have used it, please provide your feedback by answering three brief questions.
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January 2026 Member Call: Matt Sigelman

by Marga Biller
Comment January 22, 2026

By redesigning work, strengthening foundational capabilities, and enabling people to take on more complex, higher-impact tasks, organizations can use AI to make work and workers worth more, not less.
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Why Your AI Strategy Might Be Destroying Your Organization’s Future (And What to Do Instead)

by Marga Biller
Comment January 16, 2026

This year, our shared inquiry focuses on Resilience in the Age of AI how organizations can survive and thrive amid AI-driven disruption while preserving their core identity, purpose, and values. Across our gatherings to date, several powerful themes have emerged. Below are five key insights each tied to concrete challenges organizations are facing right now around skills, structures, and processes in an AI-enabled world.
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How strong is your organizational Skill Code?

by Marga Biller
Comment January 16, 2026

The paradox few are talking about is that while AI delivers 10-15% productivity gains for 80% of your workforce, it's simultaneously dismantling the expert-novice relationships that have built human capability for centuries. This means that new employees must no longer have development opportunities creating a situation where they are in effect entering the organization at the mid-career level with little or no experience or pathways for development..
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Does your organization have an AI pre-deployment review process? If not, you should.

by Marga Biller
January 16, 2026

Organizations fail when they treat AI adoption as the endpoint rather than one step in a continuous strategy. Measuring success by usage rates alone—celebrating "more people using AI"—confuses the how with the what. Before deploying any AI tool, leaders must establish a pre-deployment review process that requires clear answers to all five questions before any AI tool goes live—and build ongoing monitoring to ensure the answers remain valid as systems evolve.
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Join us for the June 10th LILA Summit: Resilience in the Age of AI

by Marga Biller
Comment January 16, 2026

In this context of mounting complexity, uncertainty, and fatigue, resilience is no longer just a personal trait—it is an essential strategy and practice, evolving alongside the intelligent systems that are rewiring our environments in real time. The challenge before us is not simply to withstand disruption, but to harness and adapt to it. Resilience is about the ability to prepare for (readiness), withstand and manage (response), and recover/grow from (resurgence) disruptions. All three are interconnected stages that together define and strengthen resilience in various contexts. This year, we will explore what fosters resilience at every level—individual, team, and organization—in a world where learning, adaptation, and decision-making are increasingly augmented by AI.v
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by Marga Biller
Comment January 16, 2026

What Most Organizations Get Wrong. When you put efficiency above all else, you risk erasing the hidden networks and subtle flows of human knowledge that fuel innovation. And you vastly overestimate what AI can achieve on its own, especially in the messy realities of business.
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What if the resilience training you’re offering is actually setting your teams up to fail?

by Marga Biller
January 16, 2026

Resilience is the capacity of individuals and groups to navigate and negotiate for resources across psychological, social, cultural, and physical systems. It's not bouncing back; it's bouncing forward.
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Join us for the LILA Summit

by Marga Biller
May 23, 2025

This year at LILA we have been exploring the theme of Navigating the Cs of Change—Members have been applying emerging insights to critical initiatives inside their organizations—rethinking leadership, designing future-ready systems, and shaping strategy for uncertain times. Specifically, we have looked at how organizations can transform conceptions, develop new capacities, and shift complex systems to thrive in a rapidly evolving world. Drawing on emerging research from social psychology, political science, ecology, and organizational studies, we have examined how to shift deeply held mindsets, foster the skills needed for adaptive leadership, and influence large-scale systems of work. From grappling with disinformation and shifting values, to...
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