One of the benefits of being part of LILA is that we can learn from different contexts - ones that may appear to be far from the usual routines in our own organizations. Perhaps never has this been more true than with the focus of our current speaker Dr. Michael Kenney, professor at the University of Pittsburg. His research explores how drug traffickers, terrorists, and government officials gather, analyze, and apply knowledge and experience. His analysis reveals that the resilience they posses stems partly from the ability of illicit enterprises to change their activities in response to practical experience and technical information, store this knowledge in practices and procedures, and select and retain routines that produce satisfactory results.